BIOVEDA Hospital & Panchkarma Centre
Last Updated: 4 October 2026
At BIOVEDA Hospital & Panchkarma Centre (“BIOVEDA”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide through our website, online forms, appointment requests, and other communication channels.
1. About BIOVEDA
BIOVEDA Hospital & Panchkarma Centre provides healthcare and wellness services including Ayurveda, Panchkarma, Chiropractic care and other related healthcare services.
Our main branch is located in Ayodhya, with another branch in Lucknow.
Our website provides information about our services, healthcare facilities, treatment options, appointments, contact information and related health and wellness content.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Mobile or telephone number
- Email address
- Location or preferred branch
- Appointment preferences
- Information submitted through enquiry forms
- Other information you voluntarily provide
Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- General website usage information
Healthcare-Related Information
If you voluntarily provide information relating to your health condition, symptoms, previous treatment or healthcare requirements while requesting a consultation or appointment, we may use that information to respond to your request and provide appropriate healthcare assistance.
Important: Please do not submit unnecessary sensitive medical information through a general website form unless it is specifically requested or necessary for your enquiry.
3. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries
- Contact you regarding appointment requests
- Schedule or confirm appointments
- Provide information about our services
- Understand your healthcare enquiry
- Provide customer support
- Improve our website and services
- Maintain website security
- Communicate important information related to your enquiry
- Comply with applicable legal requirements
4. Appointment & Lead Forms
If you submit an appointment, enquiry or lead form through our website or an advertising platform, the information you provide may be used by BIOVEDA or its authorized representatives to contact you.
This may include:
- Phone calls
- WhatsApp messages
- SMS
You may request that we stop promotional communications from us at any time.
5. WhatsApp & Other Communication Channels
If you choose to contact BIOVEDA through WhatsApp, telephone, email or another third-party communication platform, your interaction may also be subject to that platform’s own privacy policy and terms.
BIOVEDA does not control the privacy practices of third-party communication platforms.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember website preferences
- Understand website traffic
- Analyze website usage
- Improve website performance
- Support marketing and advertising activities where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use third-party services such as analytics, advertising, communication, hosting, payment or social media platforms.
These third parties may collect or process information according to their own privacy policies.
If you interact with a BIOVEDA advertisement on platforms such as Facebook or Instagram and submit an instant form, information submitted through that platform may be processed according to the applicable platform terms and privacy policies.
8. Healthcare & Medical Information
BIOVEDA takes the confidentiality of patient and prospective patient information seriously.
Information relating to your health that you voluntarily provide to us may be used for:
- Understanding your enquiry
- Appointment coordination
- Consultation-related communication
- Providing appropriate information about our services
- Healthcare administration
9. Sharing of Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Authorized BIOVEDA employees or representatives
- Healthcare professionals involved in providing services
- Service providers supporting our website or communication systems
- Technology, hosting, analytics or marketing service providers
- Insurance or healthcare partners where necessary and authorized
- Government authorities where legally required
- Other parties where you have provided appropriate consent
10. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including appointment management, healthcare administration, legal obligations, dispute resolution and legitimate business requirements.
12. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information held by us
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where processing is based on consent
- Request information about how your information is used
- Opt out of certain promotional communications
To make a privacy-related request, please contact us using the details provided below.
13. Children’s Privacy
Our website is not specifically directed toward children. We do not knowingly request or collect personal information from children through general website forms without appropriate parental or guardian involvement where required by applicable law.
14. External Links
Our website may contain links to external websites, social media platforms or third-party services.
We are not responsible for the privacy practices, content, security or policies of those external websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date.
16. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact BIOVEDA.
BIOVEDA Hospital & Panchkarma Centre
Main Branch in Ayodhya
Ayodhya, Uttar Pradesh, India
Lucknow Branch
C-4/966, Kusum Sadan,
Near Santri Post, Sector 4,
Gomti Nagar Extension,
Lucknow, Uttar Pradesh
Phone: +91 9120833133
Website: biovedaclinic.com
© BIOVEDA Hospital & Panchkarma Centre. All Rights Reserved.